Policy evolves. Sometimes slowly. Sometimes in giant leaps.

Our client, a central government agency, has a complex policy automation solution incorporating over 3000 business rules in a single policy model. Like many government departments, they are subject to regular policy updates.

The policy automation solution provided results for over 2000 individual scenarios, permutations where different scenarios would overlap resulted in 1000s more unique scenarios. The solution displayed provisional results to end users and submitted them to a case worker for a human decision. The case workers were able to see enhanced information relating to the audit trail of the results such as risk flags and sub calculations.

The architecture of the policy automation solution has the strength to handle complex scenarios and the flexibility to allow the agency to implement their business as usual changes using simple known steps. For instance, budget updates which take effect every April 6th, involve simply adding a line in a spreadsheet. We helped to create a centre of excellence and mentored staff members to empower the client to respond with agility to inevitable policy changes.