Deliver seamless customer experiences using an integrated CX solution. Understand your customers, keep them loyal.
For one, it is about knowing a product inside out and having implemented it many times in different situations. We have intuitive knowledge about the quickest way to do something. More importantly, we understand how the product can change your business operations in delightful ways. Once clients see the potential, they want to use the product more extensively.
Certainly longer than any of us imagined at the start of our careers! The product has been around for about twenty years, and sometimes it feels like we have been around longer. Our combined experience is at least double digits above that.
We have extensive experience implementing and supporting Intelligent Advisor and moving applications into cloud platforms. Our knowledge of Intelligent Advisor has taught us how to deliver projects successfully, even in complex environments with multiple technologies. We bring dedicated specialist resource to your project to enable you to get the best use of your technology.
We advise on best practices, strategy, and architecture and provide services in all implementation aspects including standard and bespoke training and set up Intelligent Advisor Centres of Excellence. When you are up and running we can do health checks and managed services to ensure you get the most from the quarterly updates from Oracle.
You can speak to one of our experts or read on and find out more about what we offer.
We have developed Intelligent Advisor solutions in multiple industries. Our specialist team are skilled in all aspects of implementing Intelligent Advisor and or best practices have been developed through years of experience.
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We offer a comprehensive health check service to review your Intelligent Advisor implementation for best practice, future maintenance, maximise benefit and avoid problems. We also our tune-up skills to identify and resolve performance issues.
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We haven’t come across a system that we haven’t been able to integrate with Intelligent Advisor, and we welcome you to challenge us with your company’s systems.
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Our aim is always to make you as self-sufficient if possible, but sometimes it makes sense for you to let us look after your rulebases while you get on with your business. Our offering is fully flexible based on your needs.
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We offer an end-to-end upgrade service for clients. We can upgrade to and from any version making sure that we do comprehensive testing to ensure that things are working as expected.
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We help our clients understand where Intelligent Advisor can be used (and where it is not suitable). We assist with developing technology roadmaps, architecture and presentations to boards and wider stakeholder groups.
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Once you have your or few policies or forms live, it makes perfect sense to create a centre of excellence for all your policy automation needs in your organisation. We teach best practices, develop your centre of excellence based on 5 core pillars.
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We have extensive experience in testing Intelligent Advisor components and how to make the best use of time in any policy deployment. Let us show you how you can get better testing done quickly.
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Back in the classroom, when we teach Intelligent Advisor, the students (your staff) often love what we show. And we’ll support and guide them through to a successful deployment and beyond.
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I love showing clients what is possible with CX Service. The product has so many capabilities from request management, knowledge, analytics and chat, It really opens their eyes to the possibilities to connect with customers.
I love showing clients what is possible with CX Service. The product has so many capabilities from request management, knowledge, analytics and chat, It really opens their eyes to the possibilities to connect with customers.
A client had embedded Oracle B2C Service into their operation, using it to track interactions with customers and suppliers. The system was broadly doing what was required but there was scope to gain more value from the technology investment. What features would help to achieve this?
We interrogated their system, asked lots of questions, and watched to see what users were doing. We identified pain points and inefficiencies. We then walked the client through our findings and together created a list of initiatives to improve the system. The list was ordered based on priority and then off to work we went!
The client has realised more efficiencies from the product. Processes are simpler but still achieve the same outcome. The UX is better for both advisors and customers, both being fully accessible to WCAG2.1AA standards. The analytics capability and the dashboards provide the client with a snapshot of exactly what’s going on.
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Yes. Oracle Service Cloud / RightNow is now called Oracle B2C Service. We provide full implementation services for this product whether it be a new installation or enhancements to your existing implemention.
Each facet of Oracle CX can be tailored towards your business needs and budget. Speak to a member of our team so we can help guide you in choosing the tools that you need to empower your staff and your customers.
We are a small business and must ensure our customers have the best service. While we can’t know everything, we have seen a lot, and we can give you friendly advice about what we know works and what things to look for when selecting a CRM system. We also don’t charge for understanding whether we are the right fit for you so give us a call and see what you think.
B2C Service (formally known as RightNow or Service Cloud) is a leading solution for multichannel customer contact and is perfect for B2C organisations looking to increase customer satisfaction and agent productivity. Oracle B2B Service (known as Fusion Service) is the perfect engine for customers who have invested in the Fusion Platform platform giving the benefits of a single data model across Finance, Supply Chain, and HCM.
Yes, we do. There are certain limits depending on the product and your turnover. There are special rules for Public Sector customers.
One of our key differentiators is our ability to build whatever integration you need to move your data around. We have skills in integration technologies and can pull data into systems and send it out to middleware or directly to other applications. We can integrate cloud, on premise, bespoke and legacy applications.
Each customer is different, but we can start small and build out. You don’t have to change everything at once. We ideally aim to deliver an initial component within 6-8 weeks but this will depend on the scope and complexity of your project.
