Magnet AI is a free, open-source solution promoted and maintained by a group of end customers, implementation partners, and IT enthusiasts: Idea Port Riga (IDEAPORT RIGA AS), Siebel Hub (The Siebel Hub), Intelligent Advisor IT Consulting (Intelligent-Advisor.com - Intelligent Advisor IT Consulting OÜ), and Magia Consulting (Magia Consulting).
Some of the use case examples...
Summarise an incident/case using AI.
Magnet AI is able to review all of the stored data, such as the back and forth with the customer and agent, and provide a summary that allows the agent to get a feel of the incident and previous conversations.
As you can see in the screenshot, it does a very good job of summarising. The agent can choose to add that as a private thread or to use it purely as a summary to get up to speed quickly on the incident.
Why? To save time, especially on complex, long-running incidents/cases. Useful when escalating or passing the incident/case to another agent.
Assist the agent in finding the right answer quickly.
Embedded in their console, they have a search facility. And that search calls out to Magnet AI, which has access to several data sources and quickly returns what the agent needs.
Why? Speed up and improve your customer service.
If you’d like to find out more, then we’re just a few clicks away: https://magiaconsulting.com/contact-us
