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Business rules automation with Oracle Intelligent Advisor

Our Delivery Director, Jon Watson, talks about the basics of Oracle Intelligent Advisor, and how it can handle policy modeling and automation of business rules in this introductory article.

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Introduction to B2C Service

Oracle B2C Service Introduction

Oracle B2C Service (formerly known as Oracle Service Cloud and RightNow) is a unified customer service application that enables you to manage customer interactions from multiple channels, including phone, web, live chat and email.
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B2C Service - Knowledge Foundation

Knowledge Management - Foundation

A knowledge repository is one of the most powerful tools when servicing your customers. Learn more about Oracle B2C Service Knowledge Management, and the do's and don'ts for successful implementation.
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