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Knowledge Management - Keywords

This article will be looking at some of the ways that words can influence how the knowledgebase can be used, by both your staff and your customers.

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Business rules automation with Oracle Intelligent Advisor

Our Delivery Director, Jon Watson, talks about the basics of Oracle Intelligent Advisor, and how it can handle policy modeling and automation of business rules in this introductory article.
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Introduction to B2C Service

Oracle B2C Service Introduction

Oracle B2C Service (formerly known as Oracle Service Cloud and RightNow) is a unified customer service application that enables you to manage customer interactions from multiple channels, including phone, web, live chat and email.
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