Magia Consulting speaking at Building Business Capability 2016 in Las Vegas
Transforming Customer Experience using Business Rules
We will be speaking at Building Business Capability, October 31-November 4, 2016 in Las Vegas.
Our session we will showcase a selection of compelling case studies where business rules defined in the natural language have been successfully integrated into enterprise level digital solutions to transform customer experience. From an organisational perspective, customer can represent many stakeholders – we shall include employees, B2B clients, online users, compliance officers and citizens.
We will demonstrate how to design a robust solution where business rules defined in the natural language are centralised, and then deployed on multiple platforms, without compromising the integrity of the rules. We will demonstrate how to empower organisations to respond to change with agility, and provide a superior customer experience by offering an intelligent, efficient service which can be deployed to desktops, mobiles, online and cloud applications.
Learn how to maintain agility, transparency and flexibility, create customer-orientated services and modern mobile solutions, leveraging the business rules that are at the heart of your organisation to transform customer experience.