The Returns Process – Happy and Loyal Customers

About this Event

Welcome to our webinar

Hosted by Magia – Wednesday, October 14th, 2020, 13:00 to 13:30

Today, more than ever, online retail is booming, and so is the returns traffic as customers send items back.

  • What experience do you offer your customers when they need to return items?
  • Can customers easily find answers to queries they have?
  • Does the customer have a choice of channels? Is the process intuitive and satisfying to use?
  • How much time and money is wasted managing the returns process – and what impact does this have on your supply chain and inventory management?

Once your customer facing process has been streamlined you are likely to receive far fewer queries to your call centre – the call centre can then focus on the complex cases which do legitimately require human interaction.

Learn more in this webinar, where we’ll walk you through what your returns process could look like. We’ll be using a fictional retailer – Magia Retail – to show you the art of the possible, and how you can create leading customer experiences – leaving your customers happy and loyal.

The webinar will include a live demo and a Q&A session.

Looking forward to seeing you there.

Questions and queries to events@magiaconsulting.com

Find out more about us – our website and LinkedIn page.

How do I register?

Click here to be sent to the event brite page where you can then click to register. https://www.eventbrite.co.uk/e/customer-experience-in-retail-tickets-120183406805

How do I join?

CISCO Webex details to join the webinar will be sent to attendees on the morning of the event.


Date And Time

Wed, 14 October 2020 @ 13:00 – 13:30 BST