The Magia Mindbank

Find out about our latest news, events, and read articles written by our consultants sharing their expertise and experience.

Next Generation Magia

Welcome to our new website, your digital hub for all things Magia featuring our new branding. We thought we might answer a few questions to help you get to know us a little better, allowing us to tell our story in a new way.

Business rules automation Intelligent Advisor

Our Delivery Director, Jon Watson, talks about the basics of Oracle Intelligent Advisor, and how it can handle policy modeling and automation of business rules in this introductory article.

Oracle B2C Service Introduction

Oracle B2C Service (formerly known as Oracle Service Cloud and RightNow) is a unified customer service application that enables you to manage customer interactions from multiple channels, including phone, web, live chat and email.

Knowledge Management - Foundation

A knowledge repository is one of the most powerful tools when servicing your customers. Learn more about Oracle B2C Service Knowledge Management, and the do's and don'ts for successful implementation.

Cloud Technology Services. Shaped around you.

Knowledge Management - Keywords

This article will be looking at some of the ways that words can influence how the knowledgebase can be used, by both your staff and your customers.

Magia’s commitment to Tech She Can

The Tech She Can Charter is a commitment by organisations to work together to increase the number of women working in technology roles in the UK.

Resources

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