The Magia Mindbank

Find out about our latest news, events, and read articles written by our consultants sharing their expertise and experience.

Insights

The Future of Customer Experience: Integrating the Human Touch in a Digital Age

Ahead of the Unleash CX event, Victoria Collier caught up with Leona Chauhan, to discuss the future of customer experience and how businesses can seamlessly blend technology with human connection.

Intelligent Advisor working with GOV.UK Design Systems (GDS)

Art of the Possible: Oracle Intelligent Advisor - Event in Dublin

Leona Chauhan will be presenting the "Art of the Possible" at the Oracle Offices in Dublin early 2025.

Intelligent Advisor Use Case: Integrating Google Maps

Watch as we walk you through a quick demo showing how Intelligent Advisor integrates Google Maps to collect data

Extending Oracle HCM with HR Helpdesk

Jon Watson, our Delivery Director, summarises how employees can be empowered to find what they need at a time and on a channel that suits them, and how personalised journeys can be activated. He demonstrates Oracle's HR Helpdesk as an extension to HCM.

Business rules automation with Oracle Intelligent Advisor

Our Delivery Director, Jon Watson, talks about the basics of Oracle Intelligent Advisor, and how it can handle policy modeling and automation of business rules in this introductory article.

Magia is an event sponsor and exhibitor for Oracle5: Live

Magia sponsors Oracle5: Live in London

Magia were a sponsoring exhibitor at Oracle5: Live at County Hall, London on Thursday 22nd June 2023. This is a premier Oracle technology conference for Finance, HR and IT. Read our highlights here.

Cloud Technology Services. Shaped around you.

Knowledge Management - Keywords

This article will be looking at some of the ways that words can influence how the knowledgebase can be used, by both your staff and your customers.

Knowledge Management - Foundation

A knowledge repository is one of the most powerful tools when servicing your customers. Learn more about Oracle B2C Service Knowledge Management, and the do's and don'ts for successful implementation.

Oracle B2C Service Introduction

Oracle B2C Service (formerly known as Oracle Service Cloud and RightNow) is a unified customer service application that enables you to manage customer interactions from multiple channels, including phone, web, live chat and email.

Resources

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